Decision Support through Knowledge Management: An Empirical Examination of Two Strategies

This paper reports the results of an empirical examination of the effectiveness of two knowledge management strategies (codification and personalisation) in improving decision making performance in a simulated forecasting task. Codification was manipulated with and without a procedural knowledge map, and personalisation in terms of an interactive and non-interactive decision environment. Results indicate that only codification had a significant effect on performance. Subjects with a procedural knowledge map demonstrated less frequent use of decision heuristics, and generated more accurate forecasts compared to those without such a map. Subjects from an interactive decision environment performed similarly to those working on their own.